SHIPPING

Herbal House Products offers FREE SHIPPING on orders of $100+, and a $10 discount on orders of $51 to $99. On orders of $0 to $50 your shipping cost will be determined by weight and distance.

The cost of shipping for COSMETICS is $7.00 PER ORDER. Free shipping and discounted shipping offers do not apply.

Please ensure that there is a safe place where items can be left in case you are not home when your package is delivered.

Shipping on Returned Items is the Customer’s Responsibility.

RETURNS

We accept return of any Alpaca product, candle, bath or cleaning product if for any reason you are not completely satisfied. If any product is damaged during shipping, please send a dated picture of the container before unpacking the product and contact us regarding replacement of the damaged item.

Due to the personal nature of the cosmetics, we are not able to accept their return, unless they were damaged during shipping. See note above if this is the case. We have samples of all foundations and blush/multi-use products that we carry. If you are unsure if a particular color will work for you, we suggest ordering a sample first.

In the case of certain cosmetics and cleaning supplies, because the products have no chemicals in them, separation of ingredients may occur during shipping. It may be necessary to shake the container gently to remix or, if it got too warm, place it in the refrigerator for a couple of hours. Please try these solutions before attempting to return your product or call us for other suggestions.

Please be aware that some of our products are made by hand starting when the order is received by the manufacturer. Therefore, our products may take a little extra time to reach you, but you will have a lovely, fresh and completely natural product when it arrives.

Your satisfaction is our main priority and your opinion matters. Please let us know if you have any questions, suggestions or concerns so we may address those with you personally.

Thank you for shopping Herbal House Products!